We aim to dispatch all items within 2-3 working days subject to availability of the product. The duration for your goods to arrive will depend on your location. Goods will only be dispatched once payment has been approved.
Products purchased from 121-mart.com are all carefully packaged and sent out.
Delivery within the UK starts at £2.99 and will be dispatched with Royal Mail. Delivery is normally within 3-7 working days from when dispatched. Please make sure your delivery address is complete and up to date.
Delivery within the EU starts at £4.99 and will be dispatched with Royal Mail Delivery service. Delivery is normally within 5-7 working days from when dispatched. Please make sure your delivery address is complete and up to date.
Delivery outside the EU costs £5.99 and will be dispatched with Royal Delivery service. Delivery is normally within 5-10 working days from when dispatched. Please make sure your delivery address is complete and up to date.
We will make every effort to deliver your goods on time but cannot be held responsible for failure to deliver within the stated time.
Please note - Duties and taxes are rarely incurred at the point of entry to the destination country, but if incurred they are the responsibility of the customer.
We offer a piece of mind shopping experience. If you are unhappy with your item(s) for whatever reason, you can return it to us unworn in its original condition and packaging within 14 days.
Before you return any item(s) please contact us at firstname.lastname@example.org
We offer full refunds or exchange on faulty/defective items only.
We will send you a refund within 2-3 weeks or exchange within a week on receipt of your returned item(s) which we agree are defective through faulty workmanship.
We recommend using recorded delivery and keeping proof of postage.
Returns are sent at your own expense.